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Customer service supervisor

Position Title: Customer service supervisor
Wage: $25~$27/hour (Depends on the experience)
Duration/working hours: Permanent full time (30-40 hours/week)
Company: APR Packaging Inc.
Location: 2975 Lake City Way, Burnaby, BC  V5A2Z6  Canada 
Vacation: 10 days paid vacation will be provided

Position Requirements
Completion of college diploma or university degree is required; Minimum of 6 months experience in customer/client service is required

Main duties for the position:
Supervise and co-ordinate tasks of the customer service clerks; train customer service clerks for serving customers, responding to customer inquiries and ensure good customer service is provided and comply with company policies; Monitor orders and process for customer ordors to ensure we can meet the customer's requested deadline and monitor communications between customers service clerks and customers; Discipline customer service clerks; Prepare evaluation reports of each customer service clerk for their performance for the manager to review; Serve customers and answer questions regarding company's services; Solve customer complaints; Ensure the customer service clerks follow up with the clients after the transaction is completed;

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Other Information
Ad Id31428101
CategoryCustomer Service
PostedMarch 14, 2018
Renewed April 16, 2018
Expiry October 13, 2018
Details New
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